Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?

1. A. Actual Start, Actual End
2. B. Arrival Window Start, Arrival Window End
3. C. Scheduled Start, Scheduled End
4. D. Earliest Start Permitted, Due Date

Correct Answer: D

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

1. A. Work Orders with Service Appointments
2. B. Work Orders with Work Order Line Items
3. C. Service Appointments and Service Appointment Line Items
4. D. Work Orders with Products Consumed

Correct Answer: B

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

1. A. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
2. B. Process Builder on Case to update the Service Appointment and Work Order.
3. C. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
4. D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Correct Answer: C

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

1. A. The Maintenance Plan for the Account
2. B. The Due Date of the Service Appointment
3. C. The Time Slots for Appointment Booking
4. D. When Service Resources are available for work

Correct Answer: BC

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?

1. A. Add the field history tracking related list to the Asset Page and configure the Product Request object,
2. B. Add the Related Asset related list to the Asset Page and configure the Product Request object
3. C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
4. D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

Correct Answer: C