The new director of Admissions plans to use Salesforce for its recruitment and admissions process. The director wants to increase the school's ranking and application yield by 15%.
The President's Office and dean are supportive and ready to launch the project. What should the consultant confirm?

1. A. The director has end-user support for the project.
2. B. The director has leadership support for the project.
3. C. The project has a specific vision.
4. D. The project has a measurable goal.

Correct Answer: A
The consultant should confirm that the director has end-user support for the project, because this is a key factor for a successful implementation. End-user support means that the people who will use Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt the new system. The other options are already given in the scenario, so they do not need to be confirmed by the consultant. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-change-management

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers

1. A. Create a Student Case record.
2. B. Create a User record.
3. C. Create a Household Account record.
4. D. Create an Administrative Account record.

Correct Answer: AD
The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student??s request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student??s issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Student-Cases
✑ https://powerofus.force.com/s/article/EDA-Accounts

A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?

1. A. Education History
2. B. Program Plan
3. C. Attribute
4. D. Relationship

Correct Answer: A
Education History is an EDA functionality that the consultant can recommend to track school historical data for tagged outreach and donation opportunities. Education History is a feature that allows the consultant to store information about a Contact??s previous or current education at an educational institution. Education History can be used to track various types of information, such as school name, degree, major, minor, class year, or sports team. The consultant can use Education History to segment and target alumni based on their school historical data. Program Plan, Attribute, and Relationship are not EDA functionalities that can track school historical data for tagged outreach and donation opportunities. References:
✑ https://powerofus.force.com/s/article/EDA-Education-History
✑ https://powerofus.force.com/s/article/EDA-Education-History-Create

A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

1. A. Use a third-party testing automation tool.
2. B. Develop a Performance Testing Strategy.
3. C. Log a case with Salesforce Support to increase limits.

Correct Answer: B
The step that the consultant should recommend to the IT manager who is concerned about the large increase in users accessing the student community at any one time is B. Develop a Performance Testing Strategy1. This is because a performance testing strategy can help the IT manager to plan, execute, and analyze tests that measure the system??s performance, scalability, reliability, and availability under various user loads and scenarios. A performance testing strategy can also help the IT manager to identify and resolve any performance issues or bottlenecks before the student community goes live, and to ensure that the system meets the expected service level agreements and user satisfaction2.
A. Use a third-party testing automation tool and C. Log a case with Salesforce Support to increase limits are not valid steps for this scenario. Using a third-party testing automation tool may be a part of the performance testing strategy, but it is not a step by itself. The IT manager needs to define the objectives, scope, approach, tools, and metrics of the performance testing strategy before choosing and using a testing automation tool2. Logging a case with Salesforce Support to increase limits may be a possible action that the IT manager can take after conducting the performance testing and analyzing the results, but it is not a step that the consultant should recommend before the testing. The IT manager needs to determine the current and expected system capacity, throughput, response time, and resource utilization before requesting any limit increases from Salesforce Support3.

A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?

1. A. Choose a middleware tool to integrate EDA.
2. B. Build applicable API customizations.
3. C. Export all existing Salesforce data.
4. D. Map Salesforce custom objects to EDA objects.

Correct Answer: D
The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Migrate
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf