The Director of Advising wants to understand what students say are the most common reasons for scheduling advising appointments.
What should the consultant include in a report to meet the requirement?

1. A. Case Reason
2. B. Appointment Topic
3. C. Alert Reason

Correct Answer: B
✑ Understanding Student Advising Reasons:
✑ Reporting on Appointment Topics:
✑ Steps to Create the Report: References:
✑ Salesforce Documentation: Creating Reports and Dashboards

A consultant is writing an Apex class to run when a new Contact is created in a Salesforce environment where Education Data Architecture (EDA) is in use.
What should the consultant do to ensure the code executes in the order intended?

1. A. Write an Apex trigger to set the order of execution.
2. B. Go to EDA Settings to set the order of execution.
3. C. Use Table-Driven Trigger Management (TDTM) to set the order of execution.

Correct Answer: C
Table-Driven Trigger Management (TDTM) is a tool to manage the code in
Salesforce and control how Apex behaves5. TDTM allows the consultant to easily rearrange the order of things via a table in the Salesforce interface (hence, the ??Table- Driven?? in TDTM)6. With TDTM, the consultant can tell the Apex trigger: do X first, then Y, then Z, without writing any code6. TDTM is part of the Education Data Architecture (EDA) and can be accessed from EDA Settings5. References:
✑ 5: Table-Driven Trigger Management (TDTM) Overview - Salesforce7
✑ 6: Table-Driven Trigger Management and Why it Matters8

The International Studies office is using Salesforce to manage admissions and scholarship awards programs. The office needs to electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template.
Which solution should the consultant recommend?

1. A. Salesforce reports
2. B. A third-party app
3. C. Salesforce Files
4. D. Extended Mail Merge

Correct Answer: B
A third-party app is a solution that the consultant can recommend to meet the requirement of electronically sending, and also printing and mailing scholarship and program admission decisions on a preformatted letter template. A third-party app is an application that provides additional features and solutions for Salesforce. There are many third-party apps on the AppExchange that offer document generation and delivery capabilities, such as creating letters, invoices, contracts, or proposals, and sending them via email or postal mail. The consultant can help the International Studies office choose an app that meets their needs and budget. Salesforce reports, Salesforce Files, and Extended Mail Merge are not solutions that can electronically send, and also print and mail scholarship and program admission decisions on a preformatted letter template. References:
✑ https://appexchange.salesforce.com/appxStore?type=App&keyword=document%20generation
✑ https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics

Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process.
Which solution should a consultant implement?

1. A. Queue Management
2. B. Mass Actions
3. C. Alerts

Correct Answer: B
Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails. References:
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.h tm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5

A university's IT department is setting up an integration between the student information system (SIS) and the Education Data Architecture (EDA). The SIS integration will send students' academic major, status, and dates.
Which Salesforce object should this be mapped to?

1. A. Course Connection
2. B. Education History
3. C. A Program Enrollment

Correct Answer: C
A Program Enrollment object in EDA is used to track a student??s registration in an academic program or course of study, including information such as registration dates, status, credits earned, and GPA1. A Course Connection object is used to track a student??s enrollment in a specific course offering, including information such as role, grade, and attendance2. An Education History object is used to track a student??s previous education records, such as schools attended, degrees earned, and test scores3. References:
✑ 1: Education Data Architecture Documentation - Salesforce1
✑ 2: EDA Object Reference - Salesforce4
✑ 3: EDA Object Reference - Salesforce4