Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
• The functionality described in the test case is working as expected.
• The stakeholder wants to change the label of several fields described in the test case.
• The stakeholder wants to add two new fields that were excluded from the test case. Which step should the business analyst take next?

1. A. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
2. B. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
3. C. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.

Correct Answer: A

What is used to declaratively move metadata from one environment to another?

1. A. Data Loader
2. B. Change Sets
3. C. Import Wizard
4. D. Ant Migration

Correct Answer: B

A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

1. A. Demo standard features and elicit feedback from the customer.
2. B. Update the page layouts to show the most relevant information at the top.
3. C. Scope the development of an integration with enterprise resource planning (ERP)

Correct Answer: A

A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

1. A. The previous VP's requirements fail to meet current formatting standards.
2. B. The previous VP's requirements may differ from those of the new executive.
3. C. The previous VP's requirements are outside of the Salesforce framework.

Correct Answer: B

The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

1. A. As a visitor to the CK website, I want to make sure that I can shop without disruption during a largepromotion so I have a frictionless shopping experience.
2. B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.
3. C. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

Correct Answer: B