The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

1. A. Process mapping
2. B. Value stream mapping
3. C. Data modeling

Correct Answer: A

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

1. A. User stories provide specific details about a product early in the development lifecycle.
2. B. User stones decrease the need for collaboration within a product team throughout the project.
3. C. User stones translate requirements in a way that shows a product's value to the end user.

Correct Answer: C

The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

1. A. Run all Apex tests using change set validation.
2. B. Gather testing requirements from the stakeholder.
3. C. Perform testing on all objects in the trigger.

Correct Answer: B

Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

1. A. Prototyping
2. B. Brainstorming
3. C. Observation

Correct Answer: A

Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?

1. A. Business leaders, middle management, and end users
2. B. Senior leadership, IT leadership, and middle management
3. C. Executive sponsors, IT leadership, and end users

Correct Answer: A