Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?

1. A. Focus on the task at hand instead of on individual team members.
2. B. Avoid exposing one's own mistakes to the team.
3. C. Tell the truth in difficult situations.

Correct Answer: C

The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep’ pipeline so that can see their revenue. Which missing component is necessary to finish this user story?

1. A. Who
2. B. Why
3. C. When

Correct Answer: B

The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?

1. A. Shift the conversation from onboarding to the stakeholder's concerns.
2. B. Ask the stakeholder to focus on the onboarding process.
3. C. Add the stakeholder's concerns to a "parking lot" for further discussion.

Correct Answer: C

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

1. A. Complete testing, build training materials, and elicit requirements for the next iteration.
2. B. Create a data dictionary, write end user documentation, and review test scripts.
3. C. Gather business requirements;, create process maps, and write user stories.

Correct Answer: C

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?

1. A. Refine the requirements to accommodate, both teams.
2. B. Focus on the NA team's requirements.
3. C. Start another project to address the EMEA team's requirements.

Correct Answer: A