Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train)ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

1. A. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication In a centralized location.
2. B. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
3. C. Use multiple forms of communication; build trust; show empathy; and get commitment for next

Correct Answer: C

Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?

1. A. Map the business process.
2. B. Review department procedures and consult the org chart.
3. C. Create an entity relationship diagram.

Correct Answer: A

The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

1. A. Avoidance
2. B. Manual effort
3. C. Duplication

Correct Answer: B

Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?

1. A. Review the approval history.
2. B. Review the change sets history
3. C. Review the version control history.

Correct Answer: C

Which of the salesforce app providers will be able to unlock a locked user with their phones?

1. A. All of them.
2. B. iOS (App Store)
3. C. Only those that download the app from the App Exchange.
4. D. Android (Google Play)

Correct Answer: B