- (Topic 1)
Is it safe to assume that the interaction effects are negligible?

1. A. yes
2. B. no
3. C. probably

Correct Answer: C

- (Topic 2)
This QFD matrix was used in the design process for a ball point pen. What symbol is appropriate for the square labeled 3?

A.
B.
C.

1. A. none of the above

Correct Answer: B

- (Topic 2)
If item A is more likely to be detected than item B which will have the highest Occurrence value?

1. A. item A
2. B. item B
3. C. cannot be determined

Correct Answer: C

- (Topic 2)
Work performed by the payroll department is considered value added activity.

1. A. true
2. B. false

Correct Answer: B

- (Topic 2)
This experimental design is:

1. A. full factorial
2. B. half factorial
3. C. quarter factorial
4. D. none of the above

Correct Answer: B