- (Topic 3)
Which of the following approaches reduces lead times from supplier to customer using point of sale data?

1. A. Advanced shipping notice (ASN)
2. B. Continuous quality improvement (CQI)
3. C. Vendor-managed inventory (VMI)
4. D. Efficient consumer response (ECR)

Correct Answer: D

- (Topic 2)
The best way to manage a business relationship is to measure performance to:

1. A. cost of ownership metrics.
2. B. quality targets.
3. C. on-time delivery.
4. D. agreed-upon metrics.

Correct Answer: D

- (Topic 1)
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

1. A. compete for customers based on service.
2. B. reach a larger number of potential customers.
3. C. reduce inventory to improve cash flow.
4. D. focus on attracting new customers.

Correct Answer: A

- (Topic 3)
Which of the following approaches typically would be most effective in increasing inventory velocity in a supply chain?

1. A. Using faster modes of transportation
2. B. Using third-party logistics firms
3. C. Reducing the inventory idle time
4. D. Adding capacity at bottlenecks

Correct Answer: C

- (Topic 1)
A remanufacturer of equipment is most likely to have what type of supply chain?

1. A. Modular logistics
2. B. Reverse logistics
3. C. Mixed model
4. D. Lateral

Correct Answer: B