- (Topic 3)
Which of the following circumstances best describes a roadblock to implementing customer relationship management and supplier relationship management?

1. A. Concern about conflicts of interest with partners in the supply chain
2. B. Lack of defined industry standards
3. C. Deterioration of customer service levels
4. D. Increased access to information for supply chain partners

Correct Answer: A

- (Topic 3)
Which of the following outcomes is an expected benefit of effectively implementing supply chain event management software?

1. A. Inventory data are captured in real time.
2. B. Files are transferred from one corporation to another.
3. C. Notifications of variances from plans are triggered.
4. D. Communication protocols between companies are standardized.

Correct Answer: :C

- (Topic 3)
A company is beginning the process of defining market segments for its products and services. The most appropriate objective for this undertaking would be to identify groups of customers with similar:

1. A. geographical locations.
2. B. buying power.
3. C. revenue potential.
4. D. service requirements.

Correct Answer: D

- (Topic 2)
Which of the following strategies would increase overall supply chain risk?

1. A. Single sourcing a product that makes the highest annual profit
2. B. Outsourcing a product that is not well suited to your operations
3. C. Identify multiple sources for a product that has a potential for supply chain disruption
4. D. Internally manufacturing a product that has a high level of technical intellectual property

Correct Answer: A

- (Topic 3)
The recovery element of a reverse logistics supply chain strategy is best illustrated by:

1. A. the use of refillable containers by a water supply company.
2. B. the use of rechargeable batteries by an individual.
3. C. a grower selling fresh-produce scrap to other farmers.
4. D. the reduction of energy consumption by a manufacturer.

Correct Answer: A