- (Topic 3)
Which of the following outcomes is an advantage of automating the request-for-quote process?

1. A. Reducing cycle time
2. B. Disposing of excess inventories
3. C. Centralization of product service content
4. D. Enabling contract management

Correct Answer: A

- (Topic 3)
A firm decides to move from a mass production to a mass customization model. This will result in a change in focus from:

1. A. special to general purpose facilities.
2. B. lower to higher operational cost.
3. C. efficiency to effectiveness measures.
4. D. high to low flexibility workforce.

Correct Answer: :A

- (Topic 3)
The most significant reason for altering supply chain management practices in an organization would be a change in its:

1. A. executive management.
2. B. corporate strategy.
3. C. profitability of operations.
4. D. financial position.

Correct Answer: B

- (Topic 1)
Demand management involves which of the following undertakings?

1. A. Adjusting capacity to support expected demand
2. B. Engaging in activities associated with customer relationship management
3. C. Creating higher customer demand by improving performance in areas such as lead time and service levels
4. D. Understanding events and managing activities that could influence future demand

Correct Answer: D

- (Topic 3)
Which of the following elements is critical to successfully using a sales and operations planning process?

1. A. Focusing on performance of the past 12 to 18 months
2. B. Implementing a unified cross-functional plan and process
3. C. Implementing bottom-up decision making
4. D. Aligning the forecast to the annual budget

Correct Answer: B