- (Topic 2)
Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

1. A. Managing multifaceted relationships
2. B. Negotiating a win-win deal
3. C. Planning for change
4. D. Conducting pulse checks

Correct Answer: C

- (Topic 1)
A main benefit of using customer relationship management (CRM) is:

1. A. maximization of on-time delivery.
2. B. minimization of product returns.
3. C. identification of customers with high lifetime value.
4. D. finding new markets for existing products and services.

Correct Answer: C

- (Topic 3)
A company has an asset turnover ratio of 1.8, inventory of $3,000, a 20% profit margin, and
$5,000 in total assets. What is the total sales volume for the company?

1. A. $ 5,400
2. B. $ 9,000
3. C. $15,000
4. D. $25,000

Correct Answer: B

- (Topic 3)
The benefit most likely to result from a collaborative forecasting process is:

1. A. improvement in forecast accuracy.
2. B. improvement in forecast responsiveness.
3. C. reduction of the coefficient of variation.
4. D. reduction of forecasting effort.

Correct Answer: A

- (Topic 3)
A company has recently implemented a vendor-managed inventory (VMI) program with several key suppliers but quality issues are disrupting production. Which of the following actions would be more effective in dealing with these issues?

1. A. Tighten the quality tolerances
2. B. Implement a supplier certification program
3. C. Implement quality inspection at the receiving dock
4. D. Charge back to the supplier the rework and scrap costs

Correct Answer: B