- (Topic 3)
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

1. A. Report Dashboard > Create New
2. B. Reports > Getting Started
3. C. Performance Analytics > Reports
4. D. Self-Service > Reports
5. E. Reports > Create New

Correct Answer: E
Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

- (Topic 2)
Which of the following statements describes how data is organized in a table?

1. A. A column is a field in the database and a record is one user
2. B. A column is one field and a record is one row
3. C. A column is one field and a record is one column
4. D. A column contains data from one user and a record is one set of fields

Correct Answer: A

- (Topic 2)
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

1. A. System Notification > Email > Notifications
2. B. Administration > Notification Overview
3. C. System Properties > Email > Settings
4. D. User Preferences > Email > Notifications
5. E. Click Gear > Notifications > New

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANotification.html

- (Topic 2)
What do you call any component that needs to be managed in order to deliver services?

1. A. CSDM Items
2. B. CMDB
3. C. Configuration item
4. D. Service Offerings
5. E. Asset

Correct Answer: C
Reference: https://infocenter.io/servicenow-cmdb-implementation/

- (Topic 3)
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and
forecasted into the future. What capability do you suggest for this manager?

1. A. Scheduled Reports, a custom snapshot table, and a Trend report
2. B. Scheduled Reports and Excel
3. C. Scheduled Reports, a custom snapshot table, and a Projection report
4. D. Performance Analytics
5. E. Key Performance Indicators

Correct Answer: C
Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_ForecastingData.html