- (Exam Topic 1)
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

1. A. A metric is a report gauge used on homepages to display real-time data
2. B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
3. C. A metric is used to measure and evaluate the effectiveness of IT service management processes
4. D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Correct Answer: C

- (Exam Topic 3)
What is the language used for scriptingin ServiceNow?

1. A. JavaScript
2. B. C++
3. C. PHP
4. D. Python

Correct Answer: A

- (Exam Topic 1)
Which term refers to application menus and modules which you may want to access quickly and often?

1. A. Breadcrumb
2. B. Favorite
3. C. Tag
4. D. Bookmark

Correct Answer: B

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

1. A. Self Service Module
2. B. Application Navigator
3. C. Service Desk Homepage
4. D. Favorites

Correct Answer: B

- (Exam Topic 1)
Which three Variable Types can be added to a Service Catalog Item?

1. A. True/False, Multiple Choice, and Ordered
2. B. True/False, Checkbox, and Number List
3. C. Number List, Single Line Text, and Reference
4. D. Multiple Choice, Select Box, and Checkbox

Correct Answer: D