- (Exam Topic 2)
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

1. A. Long-term signals
2. B. Non-signals
3. C. Anti-signals
4. D. Stability signals

Correct Answer: C

- (Exam Topic 1)
What displays a set of records from a table?

1. A. View
2. B. Dashboard
3. C. Panel
4. D. List

Correct Answer: D

- (Exam Topic 2)
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

1. A. Process Automation > Flow Designer
2. B. Process Automation > Flow Administration
3. C. Process Automation > Workflow Editor
4. D. Process Automation > Process Flow
5. E. Process Automation > Active Flows

Correct Answer: A
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co

- (Exam Topic 3)
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

1. A. On the list of records, locate the right-click on the Resolved value, select Exclude.
2. B. Click Funnel icon, click AND, Select Resolved, is Not State click Run
3. C. On state column title, right-click, select Filter Out > Resolved
4. D. On Search, select State, type not Resolved, press enter
5. E. On the list of records, locate and right-click on the Resolved value, select Filter Out

Correct Answer: E

- (Exam Topic 2)
What is an Event in ServiceNow?

1. A. An Event is a trigger that has a direct response in the platform
2. B. An Event is an indication to the ServiceNow processes that something has occurred
3. C. An Event is an indicator that a Priority 1 (P1) Incident has been logged
4. D. An Event is a recognized, scheduled occurrence of a process

Correct Answer: B