- (Exam Topic 3)
On what part of the ServiceNow instance, would you find he option to impersonate User?

1. A. Module
2. B. Application Navigator
3. C. Banner
4. D. Content Frame

Correct Answer: C

- (Exam Topic 1)
Which one of the following statements is a recommendation from ServiceNow about Update Sets?

1. A. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
2. B. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
3. C. Use the Baseline Update Set to store the contents of items after they are changed the first time
4. D. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance

Correct Answer: A

- (Exam Topic 1)
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

1. A. Form
2. B. List
3. C. Dashboard
4. D. Timeline

Correct Answer: C

- (Exam Topic 3)
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and
forecasted into the future. What capability do you suggest for this manager?

1. A. Scheduled Reports, a custom snapshot table, and a Trend report
2. B. Scheduled Reports and Excel
3. C. Scheduled Reports, a custom snapshot table, and a Projection report
4. D. Performance Analytics
5. E. Key Performance Indicators

Correct Answer: C
Reference:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_Forecasti

- (Exam Topic 3)
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers

1. A. Submit KB Errata
2. B. Add Comments
3. C. CC Click frowning icon
4. D. Tag as Helpful
5. E. Flag Article
6. F. Rate with Stars

Correct Answer: BDEF