- (Exam Topic 3)
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

1. A. There is a business rule, excluding Bob.Smith from any approvals.
2. B. Bob Smith does not have a delegate set up on his account,
3. C. The Bob Smith user account, does not have a manager specified.
4. D. The manager does not have a delegate assigned,
5. E. Bob Smith is a VIP.

Correct Answer: A

- (Exam Topic 3)
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?

1. A. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America
2. B. Employees of ACME North America, who are members of HR Department or the ACME Manager group
3. C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group
4. D. Member of the ACME Manager group, and HR department, regardless of geography

Correct Answer: A

- (Exam Topic 3)
Which is the base table of the configuration management database hierarchy?

1. A. cmdb_d
2. B. ucmdb
3. C. cmdb_ret_Oi
4. D. cmdb

Correct Answer: D

- (Exam Topic 1)
How is the Event Log different from the Event Registry?

1. A. Event Log contains generated Events, the Event Registry is a table of Event definitions
2. B. Event Log is formatted in the Log style, the Event Registry displays different fields
3. C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
4. D. Event Log is the same as the Event Registry

Correct Answer: A

- (Exam Topic 1)
Reports can be created from which different places in the platform? (Choose two.)

1. A. List column heading
2. B. Metrics module
3. C. Statistics module
4. D. View / Run module

Correct Answer: AD