- (Topic 3)
On a form header, what icon would you click to access Template features?

1. A. Paper clip
2. B. More options (...)
3. C. Stamp
4. D. Context Menu

Correct Answer: B

- (Topic 3)
What section on a task record would you use to see the most recent update made to a record?

1. A. Timeline
2. B. Journal
3. C. Audit Log
4. D. Activity

Correct Answer: D

- (Topic 3)
When importing spreadsheet data into ServiceNow, what is the first step in the process?

1. A. Create Import Set
2. B. Run Data Scrubber
3. C. Set Coalesce
4. D. Define Data Source
5. E. Select Import Set

Correct Answer: A

- (Topic 1)
Which configuration allows you to use a script to coalesce data in Import Sets?

1. A. Multiple-field coalesce
2. B. No coalesce
3. C. Conditional coalesce
4. D. Single-field coalesce

Correct Answer: C

- (Topic 3)
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

1. A. Self Service Module
2. B. Application Navigator
3. C. Service Desk Homepage
4. D. Favorites

Correct Answer: B