How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

1. A. Omni-Channel Utility Component
2. B. Cases report sorted by Rep and Case Owner
3. C. Cases report sorted by Rep and Case CreatedDate
4. D. Omni-Channel Supervisor tab

Correct Answer: D

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
• Support attachments up to 30 MB per inquiry
• Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

1. A. Emall-to-Case
2. B. Customer Chatter groups
3. C. Web-to-Case
4. D. On-Demand Email-to-Case

Correct Answer: A