Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

1. A. Approval Process that assigns an Article to a Reviewer Queue.
2. B. Knowledge Action to Publish an Article once the Article is approved.
3. C. Validation Rules for article record types to verify all fields during creation.
4. D. Data Category to assign an article record type to a Reviewer.

Correct Answer: AC

Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. Which three recommendations should a consultant make to meet this requirement? Choose 3 answers

1. A. Enable article customization for open cases.
2. B. Enable agents to create their own personal articles.
3. C. Enable suggested articles on new cases.
4. D. Enable article submission during case close.
5. E. Create an email template to send articles as PDF attachments.

Correct Answer: CDE

Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments to customers based on the Case details?

1. A. Process Builder
2. B. Lightning Knowledge
3. C. Macros
4. D. Visual Workflow

Correct Answer: A

A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

1. A. Assign a single agent to create the activities on all new onboarding cases.
2. B. Provide a macro that will automatically create the activities when executed.
3. C. Add an object-specific custom quick action to create new activities.
4. D. Hire a certified developer to write an apex trigger that creates each new activity.

Correct Answer: B

A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?

1. A. verify that users have access to the Live Agent chat buttons.
2. B. Verify that users have access to the Live Agent public group.
3. C. Verify that users are assigned the Live Agent feature license.
4. D. Verify that users are assigned the Live Agent user profile.

Correct Answer: D