- (Topic 4)
What document or record is used to inform others of the receipt of purchased goods?

1. A. Advance shipping notice
2. B. Invoice
3. C. Receiving report
4. D. Packing slip

Correct Answer: C

- (Topic 2)
A primary purpose of Quality Function Deployment is to:

1. A. calculate performance limits.
2. B. determine marketing strategies.
3. C. direct product design.
4. D. set pass/fail criteria.

Correct Answer: C

- (Topic 2)
Which of the following factors most likely will impact the demand for a firm's products or services?

1. A. Forecast accuracy
2. B. Order processing system
3. C. Competition
4. D. Planning horizon

Correct Answer: C

- (Topic 4)
Which of the following actions is an example of a company expanding its customer service offering?

1. A. Adding a distribution center
2. B. Increasing work-in-process (WIP) inventory
3. C. Implementing statistical process control (SPC)
4. D. Decreasing manufacturing lot sizes

Correct Answer: A

- (Topic 1)
Which of the following items is considered an external failure cost?

1. A. Warranty cost
2. B. Incoming inspection
3. C. Prevention cost
4. D. Appraisal cost

Correct Answer: A