The Purchase Orders for Glenn Manufacturing Company were being copied by an employee and sent to four different departments yet only one department took an action based on the information in the PO. This is an example of __________.

1. A. External Failure Costs
2. B. Appraisal Costs
3. C. Internal Failure Costs
4. D. Prevention Costs

Correct Answer: C

Lean Enterprise is based on the premise that anywhere work is being done which of these is also occurring?

1. A. Money is being spent
2. B. Waste is being generated
3. C. People are producing value added product
4. D. Waste is being eliminated

Correct Answer: B

Significant variation in process performance is a consequence of several causes that can be classified using which of the terminologies shown. (Note: There are 2 correct answers).

1. A. Common
2. B. Random
3. C. Uneducated
4. D. Special
5. E. Vital

Correct Answer: AD

Examples of a Visual Factory include which of these? (Note: There are 2 correct answers).

1. A. White outlines on floor for proper inventory placement
2. B. Documented procedures with a numerical outline
3. C. Bad/Good indications of gauge readings with red and green outlines
4. D. Implementing a defect inspection device

Correct Answer: AC

Non-parametric testing is done when which of these are applicable? (Note: There are 3 correct answers).

1. A. When the traditional t tests don’t produce the results we need
2. B. A Hypothesis Test for the Median of the population is in question
3. C. It does not require data to come from Normally Distributed populations
4. D. They look at the Median rather than the Mean of populations
5. E. When there are no parameters to measure in the process

Correct Answer: BCD