What are key relationships between Change and Release Management? (Choose three.)

1. A. Release management application is required, to use the Change management application
2. B. Change includes planning and approvals; Release includes building, testing and execution of changes
3. C. A Release can contain one or more Changes
4. D. A Change can contain one or more Releases
5. E. Change management provides governance, which includes Release management

Correct Answer: BCE

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

1. A. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
2. B. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
3. C. Create an Access control to hide the unnecessary CIs from the itil users
4. D. Make a show/hide UI action to show only the desired CIs to the itil users

Correct Answer: B

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?

1. A. Assess
2. B. Root Cause Analysis
3. C. Fix in Progress
4. D. Draft

Correct Answer: B