When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

1. A. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
2. B. If selected CI has a Support group, write that group to the Assignment group field
3. C. If selected CI has an Owner group, write that group to the Assignment group field
4. D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Correct Answer: BD

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

1. A. itil
2. B. task_worker
3. C. sc_fulfiller
4. D. catalog_fulfiller
5. E. fulfiller

Correct Answer: A

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

1. A. Workflow has not been published
2. B. Testers need itil role to see me change models
3. C. New change models are only visible to Change Managers
4. D. New change model needs Active lo be set to True

Correct Answer: C

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

1. A. Proposed, Accepted, Rejected, Cancelled
2. B. Proposed, Accepted, Rejected, Reopened
3. C. Proposed, Received, eCAB Convened, Closed
4. D. New, Work in progress, Escalated, Communicated

Correct Answer: A

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

1. A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
2. B. Unpublish the baseline Change - Emergency -Authorize flow
3. C. Deactivate the baseline Change - Emergency - Authorize flow
4. D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

Correct Answer: D