Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
Choose 2 answers

1. A. timestamp
2. B. item author
3. C. variables
4. D. catalog(s)
5. E. item name

Correct Answer: DE

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
* 1. Construction request
* 2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?

1. A. Knowledge Item
2. B. Record Producer
3. C. Content Item Most Voted
4. D. Order Guide
5. E. Catalog Item

Correct Answer: C

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

1. A. Ne
2. B. Work: m progress Escalated Communicated
3. C. Propose
4. D. Accepted Rejected Cancelled
5. E. Proposed Received eCAB Convened Closed
6. F. Proposed Accepted Reacted Reopened

Correct Answer: B

What are the components of a Flow Action?

1. A. Processes, Subprocess aid Action Steps
2. B. Indexes, Processes and Outputs
3. C. Inputs Action Steps and Outputs
4. D. Inputs Processes, Subprocesses and Outputs

Correct Answer: C

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

1. A. On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes
2. B. Enable system property com snc incident.mcidentjask closure
3. C. Edit system property com.snc incident autoclose basedon resolved_at
4. D. On Incident Properties, for Autoclose Incident Tasks, select Yes

Correct Answer: CD