What are key relationships between Change and Release Management? Choose 3 answers

1. A. A Change can contain one or more Releases
2. B. A Release can contain one or more Changes
3. C. Release management application is required, to use the Change management application
4. D. Change management provides governance which includes Release management
5. E. Change includes planning and approvals, Release includes building resting and execution of changes

Correct Answer: CDE

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

1. A. Stage labels and names can be changed
2. B. States for the requested item records can be renamed
3. C. Define a Service Level Agreement for a stage
4. D. Estimated durations can be set

Correct Answer: AD

Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

1. A. Flow Actions
2. B. Flow Activities
3. C. Flow Steps
4. D. Action Pills
5. E. Flow Tasks

Correct Answer: A

What is KCS (Knowledge Centered Services)?

1. A. A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
2. B. A documented methodology to provide a set of best practices for creating and maintaining knowledge
3. C. A dashboard with specific visualization of the different knowledge bases and categories
4. D. An application that helps agents and managers to create cases from Knowledge articles

Correct Answer: B

What are the components of a Flow Action?

1. A. Inputs, Processes, Subprocesses, and Outputs
2. B. Processes, Subprocess and Action Steps
3. C. Inputs, Action Steps and Outputs
4. D. Indexes, Processes and Outputs

Correct Answer: C