Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

1. A. Too many options may confuse users and increase mis-categorization
2. B. Choices have no additional metadata to drive process
3. C. It is difficult to implement
4. D. It is not part of the baseline instance

Correct Answer: AB

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

1. A. Application Menus
2. B. Reports
3. C. CI Class Manager
4. D. Dependency View

Correct Answer: C

Your customer wants a catalog to contain two items:
* 1. A request with 1 approval and 2 fulfillment tasks
* 2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?

1. A. Catalog Item Most Voted
2. B. Content Item
3. C. Record Producer
4. D. Order Guide

Correct Answer: A

FILL IN THE BLANK
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?
A Change Landing Page

1. A. Change Overview
2. B. Change Interceptor
3. C. Change Catalog

Correct Answer: D

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

1. A. Authorize to Draf
2. B. Authorize to Asses
3. C. Authorize to Review
4. D. Authorize to Implement, Authorize to Assess, Authorize *o Review
5. E. Authorize to Canceled, Authorize to New, Authorize to Scheduled
6. F. Authorize to Scheduled Authorize to Closed, Authorize to New

Correct Answer: C