What types of HR Document templates may be created in ServiceNow? (Choose two.)

1. A. Document Templates
2. B. Word document templates
3. C. PDF document templates
4. D. Text document templates

Correct Answer: AC
Reference: https://docs.servicenow.com/bundle/london-hr-service- delivery/page/product/human- resources/concept/c_HRDocumentTemplates.html#DocumentTypes

How does ServiceNow know which HR Template to use on an HR Case?

1. A. The HR Template is referenced on the HR Service record.
2. B. The HR Template is referenced on the record producer form.
3. C. Each COE has a specific HR Template.
4. D. The HR Template is selected directly on the Catalog item.

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-task-template.html

Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

1. A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
2. B. You must create a custom ACL to allow the script includes to work.
3. C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
4. D. You must change Scope for the script includes to work.

Correct Answer: A
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0759087

Which of the following are examples of HR application scopes? (Choose four.)

1. A. Human Resources: COE
2. B. Human Resources: Core
3. C. Human Resources: Knowledge
4. D. Human Resources: Integrations
5. E. Human Resources: Lifecycle Events
6. F. Human Resources: Global
7. G. Human Resources: Service Portal

Correct Answer: BCDF

If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

1. A. Any HR professional
2. B. Only an HR Admin
3. C. Only an HR Manager
4. D. Only the assigned to person

Correct Answer: C
Reference: https://community.servicenow.com/community?id=community_article&sys_id=95ef3353db2 b1700feb1a851ca961945