The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

1. A. Web
2. B. Social
3. C. Chat
4. D. Email

Correct Answer: CD

Reference: https://docs.servicenow.com/bundle/madrid-customer-service- management/page/product/
customer-service-management/concept/c_CustomerPortalOverview.html

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

1. A. Reduces agent workload
2. B. Reduces monthly case volume
3. C. Work orders can be created from a case Most Voted
4. D. Customer can access work order details and tasks created for their case

Correct Answer: CD

Which solution must be implemented to let a breakdown dashboard appear as a pop-up window on the case form?

1. A. Service Analytics
2. B. In-form Analytics Most Voted
3. C. Case Spotlight
4. D. CSM Prediction Results

Correct Answer: B

What will be the state of a case after a customer rejects the solution proposed by an agent?

1. A. In Progress
2. B. Open Most Voted
3. C. New
4. D. Solution Rejected

Correct Answer: B

Which one is NOT a dependency for the Customer Service Plugin?

1. A. Task Activities
2. B. Skills Management
3. C. Openframe
4. D. Communities

Correct Answer: D