What benefits does scoping an application bring? (Choose three.)

1. A. CSM teams can move at their desired pace, independent of IT
2. B. Provides CSM teams autonomy and control
3. C. CSM application data and business logic is protected from changes by other applications
4. D. Account records can be changed only while in the CSM scope
5. E. Changes in different scopes can be addressed in a single update set

Correct Answer: ABC

Service-aware Install Base consists of which entities? (Choose three.)

1. A. Installed Products
2. B. Install Base Items
3. C. Assets
4. D. Sold Products
5. E. Configuration Items

Correct Answer: ABD

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

1. A. Case Performance
2. B. Case Analytics
3. C. Case Digest
4. D. Case Spotlight

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/paris-now-intelligence/page/use/performance-analytics/concept/put-spotlight-on-records.html

What does Major issue Management use to identify all other customers impacted by a major case?

1. A. Account lists
2. B. Customer Product lists
3. C. Notify lists
4. D. Recipient lists

Correct Answer: D

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

1. A. Trending Topics
2. B. Auto-Responder
3. C. Proactive Customer Service Operations
4. D. Self-Service Analytics

Correct Answer: B