Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)

1. A. Can research questions issues, or problems, and create view and edit cases for only their own accounts Most Voted
2. B. Can assign the roles to other contacts in the same account
3. C. Can view assets belonging to their account Most Voted
4. D. Can edit information or roles for existing contacts

Correct Answer: AC

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin?
Options are :

1. A. Maybe
2. B. No
3. C. Yes
4. D. I don't know

Correct Answer: C

Which roles can propose a case as a Major Case candidate? (Choose three.)

1. A. Proxy contact (sn_customerservice.proxy_contact)
2. B. Customer case manager (sn_customerservice.customer_case_manager)
3. C. Customer service manager (sn_customerservice_manager) Most Voted
4. D. Customer service agent (sn_customerservice_agent) Most Voted
5. E. Major issue manager (sn_majorissue_mgt.major_issue_manager)

Correct Answer: CDE

What is the purpose of a Catalog Item variable?

1. A. Allows the customer to ask a question
2. B. Provides hint to the user on the field
3. C. Opens a chat session with customer support
4. D. Allows the customer or consumer to qualify their answer

Correct Answer: D

Reference: https://docs.servicenow.com/bundle/orlando-it-service- management/page/product/service- catalogmanagement/task/t_CreateAVariableForACatalogItem.html

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

1. A. Special handing notes
2. B. Lookup and verify
3. C. Related search
4. D. Agent assist

Correct Answer: BD