The default configuration automatically closes resolved Cases after how many days?

1. A. 5 days
2. B. Cases are not automatically closed by default Most Voted
3. C. 3 days
4. D. 10 days

Correct Answer: B

What does NLU stand for?

1. A. Natural-Learning Userability
2. B. Natural-Language Understanding Most Voted
3. C. Natural-Learning URL
4. D. Natural-Language URL

Correct Answer: B

What are the types of matching criteria for Customer Service? (Choose four.)

1. A. Matching Skills Most Voted
2. B. Last Assigned Most Voted
3. C. Certifications
4. D. Distance
5. E. Assigned Cases Most Voted
6. F. Availability Today Most Voted
7. G. Partner Hours

Correct Answer: ABEF

When are any changes to the platform considered a customization?

1. A. When they require an implementation spread across all project phases
2. B. If they are NOT applied through the usage of built-in tools on the Now Platform
3. C. When they are solely implemented for a custom application
4. D. When there are business demands for custom functionality that is not offered out-of-the- box

Correct Answer: D