Which of the following should be established FIRST so that data owners can consistently assess the level of data protection needed across the enterprise?

1. A. Data encryption program
2. B. Data risk management program
3. C. Data retention policy
4. D. Data classification policy

Correct Answer: D

The PRIMARY reason for an enterprise to adopt an IT governance framework is to:

1. A. assure IT sustains and extends the enterprise strategies and objectives.
2. B. expedite IT investments among other competing business investments.
3. C. establish IT initiatives focused on the business strategy.
4. D. allow IT to optimize confidentiality, integrity, and availability of information assets.

Correct Answer: A

Which of the following is MOST critical to support IT governance cultural changes within an organization?

1. A. Established IT monitoring and measuring
2. B. Regularly scheduled governance training
3. C. Demonstrated management commitment
4. D. IT governance process manuals

Correct Answer: C

Which of the following should be the PRIMARY goal of implementing service level agreements (SLAs) with an outsourcing vendor?

1. A. Gaining a competitive advantage
2. B. Establishing penalties for not meeting service levels
3. C. Achieving operational objectives
4. D. Complying with regulatory requirements

Correct Answer: C

An enterprise's chief information officer (CIO) has been receiving complaints from business executives regarding the amount their units are being charged for IT services. To maintain a good relationship with business peers, the CIO wants to be responsive to these complaints. To address this issue, the FIRST step should be to:

1. A. agree to reduce charge rates and improve relationship management with the business.
2. B. look into outsourcing of support functions to drive down the cost structure.
3. C. ask the chief financial officer (CFO) about budget revisions for the business units' IT expenditures.
4. D. quantify consumption and service level agreement (SLA) achievements per business unit.

Correct Answer: D