Which of the following provides the MOST comprehensive insight into the effectiveness of IT?

1. A. IT balanced scorecard
2. B. IT strategy
3. C. Return on investment (ROI)
4. D. Key risk indicators (KRIs)

Correct Answer: A

To enable the development of required IT skill sets for the enterprise, it is MOST important to define skill requirements based on:

1. A. training needs.
2. B. one set of skills applicable to all IT staff.
3. C. a best practices framework.
4. D. each role within the IT department.

Correct Answer: D

Which of the following is the BEST way to maximize the value of an enterprise’s information aseet base?

1. A. Seek additional opportunities to leverage existing information assets .
2. B. Facilitate widespread user access to ail information assets
3. C. Regularly purge information assets to minimize maintenance costs
4. D. Implement an automated information management platform

Correct Answer: D

An enterprise's information security function is making changes to its data retention and backup policies. Which of the following presents the GREATEST risk?

1. A. Business data owners were not consulted.
2. B. The new policies Increase the cost of data backups.
3. C. Data backups will be hosted at third-party locations.
4. D. The retention period for data backups is Increased.

Correct Answer: A

Due to continually missed service level agreements (SLAs), an enterprise plans to terminate its contract with a vendor providing IT help desk services. The enterprise s IT department will assume the help desk-related responsibilities. Which of the following would BEST facilitate this transition?

1. A. Requiring the enterprise architecture (EA) be updated
2. B. Validating that the balanced scorecard is still meaningful
3. C. Ensuring IT will operate at a lower cost than the vendor
4. D. Ensuring a change management plan is in place

Correct Answer: D