Which of the following has PRIMARY responsibility to define the requirements for IT service levels for the enterprise?

1. A. The business manager
2. B. The help desk
3. C. The CIO
4. D. The business continuity vendor

Correct Answer: A

Prior to setting IT objectives, an enterprise MUST have established its:

1. A. architecture.
2. B. policies.
3. C. strategies.
4. D. controls.

Correct Answer: C

Which of the following is MOST important for IT governance to have in place to ensure the enterprise can maintain operations during extensive system downtime?

1. A. Fault-tolerant hardware
2. B. An incident response plan
3. C. A crisis communications plan
4. D. A business continuity plan (BCP)

Correct Answer: A

A large bank has completed several acquisitions in the last few years that have resulted in redundant IT applications. To align with the strategic initiative of providing integrated services to customers, the IT steering committee has decided to share data and integrate applications. Which of the following would be MOST important to review in this situation?

1. A. Enterprise architecture (EA)
2. B. IT risk register
3. C. Balanced scorecard measures
4. D. IT strategic plan

Correct Answer: A

Which of the following would be the BEST way to facilitate the adoption of strong IT governance practices throughout a multi-divisional enterprise?

1. A. Ensuring each divisional policy is consistent with corporate policy
2. B. Ensuring divisional governance fosters continuous improvement processes
3. C. Mandating data standardization across the distributed enterprise
4. D. Documenting and communicating key management practices across divisions

Correct Answer: D