A large enterprise has decided to use an emerging technology that needs to be integrated with the current IT infrastructure. Which of the following is the BEST way to prevent adverse effects to the enterprise resulting from the new technology?

1. A. Develop key performance indicators (KPIs).
2. B. Update the risk appetite statement
3. C. Develop key risk indicators (KRIs).
4. D. Implement service level agreements (SLAs)

Correct Answer: C

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth. IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

1. A. document processes and procedures.
2. B. outsource the IT operation.
3. C. increase compensation for IT staff
4. D. hire temporary staff.

Correct Answer: A

A newly established IT steering committee is concerned whether a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

1. A. Balanced scorecard
2. B. Capability maturity levels
3. C. Performance indicators
4. D. Critical success factors (CSFs)

Correct Answer: B

An IT director is negotiating a contract with a vendor for application management services. There is concern by other departments that the outsourced services may not be delivered successfully. Which of the following is the BEST way for the IT director to address this concern?

1. A. Implement a communication management plan.
2. B. Develop a comprehensive vendor management plan.
3. C. Review the IT service risk management plan.
4. D. Establish a policy on operational level agreements with vendors.

Correct Answer: D

Reviewing which of the following should be the FIRST step when evaluating the possibility of outsourcing an IT system?

1. A. Outsourcing strategy
2. B. Outsourced business processes
3. C. Service level agreements (SLAs)
4. D. IT staff skill sets

Correct Answer: A