What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?

1. A. Review help desk logs.
2. B. Confirm user acceptance testing (UAT) was completed.
3. C. Request a gap analysis.
4. D. Institute a new software training program

Correct Answer: B

Due to the recent introduction of personal data protection regulations, an enterprise is required to maintain its employee data in production systems only for a limited time. Which of the following is MOST important to review?

1. A. Asset retention policies
2. B. Information retention policies
3. C. Data archival policies
4. D. Data backup and restoration policies

Correct Answer: C

Which of the following is MOST important to the successful implementation of enterprise architecture (EA)?

1. A. Developing data modeling tools
2. B. Managing the challenge of change
3. C. Reducing the cost of IT investments
4. D. Establishing key performance indicators (KPIs)

Correct Answer: B

An enterprise's board of directors can BEST manage enterprise risk by:

1. A. mandating board-approved enterprise risk management (ERM) modifications.
2. B. requiring the establishment of an enterprise risk management (ERM) framework.
3. C. requiring the establishment of an enterprise-wide program management office.
4. D. ensuring the cost-effectiveness of the internal control system.

Correct Answer: B

Which of the following responsibilities should be retained within an enterprise when outsourcing a project management office (PMO) function?

1. A. Selecting projects
2. B. Managing projects
3. C. Tracking project cost
4. D. Defining project methodology

Correct Answer: A