After shifting from lease to purchase of IT infrastructure and software licenses, an enterprise has to pay for unexpected lease extensions causing significant cost overruns. The BEST direction for the IT steering committee would be to establish;

1. A. an end-of-life program to remove aging infrastructure from the environment.
2. B. budget cuts to compensate for the cost overruns.
3. C. a program to annually review financial policy on overruns.
4. D. a policy to consider total cost of ownership (TCO) in investment decisions.

Correct Answer: A

Which of the following is an ADVANTAGE of using strategy mapping?

1. A. It provides effective indicators of productivity and growth.
2. B. It depicts the maturity levels of processes that support organizational strategy.
3. C. It identifies barriers to strategic alignment and links them to specific outcomes.
4. D. It depicts the cause-and-effect linked relationships between strategic objectives.

Correct Answer: D

The board and senior management of a new enterprise recently met to formalize an IT governance framework. The board of directors' FIRST step in implementing IT governance is to ensure that:

1. A. an IT balanced scorecard is implemented.
2. B. a portfolio of IT-enabled investments is developed.
3. C. IT roles and responsibilities are established.
4. D. IT policies and procedures are defined.

Correct Answer: C

A business case indicates an enterprise would reduce costs by implementing a bring your own device (BYOD) program allowing employees to use personal devices for email. Which of the following should be the FIRST governance action?

1. A. Assess the enterprise architecture (EA).
2. B. Update the network infrastructure.
3. C. Update the BYOD policy.
4. D. Assess the BYOD risk.

Correct Answer: D

Which of the following provides the STRONGEST indication that IT governance is well established within an organizational culture?

1. A. IT performance metrics are defined in the balanced scorecard.
2. B. Benefits of IT governance are realized throughout the organization.
3. C. There is awareness of IT metrics throughout the organization.
4. D. IT governance defines how IT projects should be assessed.

Correct Answer: A