Which of the following is the MOST important consideration when developing a new IT service'?

1. A. Return on investment (ROI)
2. B. Resource requirements.
3. C. Service level agreements (SLAs)
4. D. Economies of scale

Correct Answer: A

A CIO is concerned with the potential of vendor system failures that could cause a large amount of unintended system downtime. To determine how to prepare for this concern, what is MOST important for the CIO to review?

1. A. IT balanced scorecard
2. B. Service-level metrics
3. C. IT procurement policy
4. D. Business impact analysis (BIA)

Correct Answer: D

From an IT governance perspective, establishing performance measurements is PRIMARILY the responsibility of:

1. A. the IT architecture review board.
2. B. senior management.
3. C. the board of directors.
4. D. enterprise risk management (ERM).

Correct Answer: C

While assessing the feasibility of introducing new IT practices and standards into the IT governance framework, it is CRITICAL to understand an organization's:

1. A. culture.
2. B. level of outsourcing.
3. C. enterprise architecture (EA).
4. D. maturity of IT processes.

Correct Answer: C

To meet the growing demands of a newly established business unit, IT senior management has been tasked with changing the current IT organization model to service-oriented. With significant growth expected of the IT organization, which of the following is the MOST important consideration when planning for long-term IT
service delivery?

1. A. The IT service delivery model is approved by the business.
2. B. An IT risk management process is in place.
3. C. IT is able to provide a comprehensive service catalog to the business.
4. D. The IT organization is able to sustain business requirements.

Correct Answer: C