- (Exam Topic 1)
Which of the following roles is responsible for gathering metrics on cloud services and managing cloud deployments and the deployment processes?
Correct Answer:
D
The cloud service deployment manager is responsible for gathering metrics on cloud services, managing cloud deployments and the deployment process, and defining the environments and processes.
- (Exam Topic 2)
Which value refers to the percentage of production level restoration needed to meet BCDR objectives?
Correct Answer:
C
The recovery service level (RSL) is a percentage measure of the total typical production service level that needs to be restored to meet BCDR objectives in the case of a failure.
- (Exam Topic 4)
Which component of ITIL involves planning for the restoration of services after an unexpected outage or incident?
Correct Answer:
A
Continuity management (or business continuity management) is focused on planning for the successful restoration of systems or services after an unexpected outage, incident, or disaster. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur. Availability
management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Configuration management tracks and maintains detailed information about all IT components within an organization.
- (Exam Topic 4)
The cloud customer’s trust in the cloud provider can be enhanced by all of the following except:
Correct Answer:
D
Video surveillance will not provide meaningful information and will not enhance trust. All the others will do it.
- (Exam Topic 2)
Which of the following is the sole responsibility of the cloud provider, regardless of which cloud model is used?
Correct Answer:
C
Regardless of which cloud-hosting model is used, the cloud provider always has sole responsibility for the physical environment.