- (Topic 3)
Which of the following is not a hygiene agent according to Frederick Herzberg theory?

1. A. The chance to excel
2. B. Job security
3. C. A paycheck
4. D. Clean and safe working conditions

Correct Answer: A

- (Topic 3)
Which of the following is described in the statement below?
"It shows the history and pattern of variation. It is a line graph that shows data points plotted in the order in which they occur. They show trends in a process over time, variation over time, or declines or improvements in a process over time. Trend analysis is performed using them."

1. A. Cause and effect diagram
2. B. Histogram
3. C. Run chart
4. D. Pareto chart

Correct Answer: C

- (Topic 2)
You are the business analyst for your organization and are trying to determine the best solution for an identified problem. You have determined that you could create a software solution using inhouse resources for $65,000 and with an ongoing support of $5,600 per month. A vendor offers you a quote that they can create the software for $49,000 with an ongoing support of $6,100 per month. Which solution should you choose?

1. A. Create the software if you'll keep the solution less than 32 month
2. B. Create the software if you'll use the solution longer than 32 month
3. C. There is not enough information to determine which solution is financially bette
4. D. Buy from the vendor if you'll keep the solution longer than 32 month

Correct Answer: B

- (Topic 2)
You are the business analyst for your organization and are preparing for the conduct elicitationactivity. You'll need several stakeholders' roles as you prepare for this activity in your organization. Which one of the following stakeholders may be responsible to dictate that a specific process or technique be followed during your requirements elicitation activities?

1. A. Project manager
2. B. Regulator
3. C. Functional management
4. D. Project sponsor

Correct Answer: B

- (Topic 1)
What is the term used to describe the cost of the solution after the solution has been implemented in production by a vendor?

1. A. Total ownership costing
2. B. Lifecycle maintenance fees
3. C. Sustainability fees
4. D. Total cost of ownership

Correct Answer: D