During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsellopportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensurethey understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

1. A. Will the teams need the ability to change designs?
2. B. Does the team need front-end development capabilities?
3. C. How many survey responses would you anticipate in a peak 24-hour period?
4. D. Will you ever have more than nine possible answers for a survey question?
5. E. How often do you update surveys?

Correct Answer: CD

An organization wants toadd Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

1. A. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
2. B. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
3. C. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.
4. D. The Service Cloud Connector provides a collectionof Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Correct Answer: B

Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with
other systems,as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

1. A. The Salesforce Platform can be used for customer master and consentmanagement, or it can Integrate with a third-party Master Data Management system.
2. B. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
3. C. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
4. D. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
5. E. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

Correct Answer: BDE

A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the MarketingCloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers

1. A. Contact
2. B. Orders
3. C. Customer
4. D. Profile

Correct Answer: B

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

1. A. Asynchronous Call-Out
2. B. Request and Reply
3. C. Batch Data Synchronization
4. D. Publish / Subscribe

Correct Answer: B