During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers

1. A. Give users a way to raise support tickets for new features they do not understand.
2. B. Give users the ability to opt-out of any new feature they dislike.
3. C. Fully document all customizations added to the system.
4. D. Communicate and train users on new features.
5. E. Ensure development, training, and production environments are in place.

Correct Answer: ADE

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

1. A. Engage Salesforce services to manage all governance and represent as the Steering Committee.
2. B. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
3. C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
4. D. Engage a third-party company to manage all governance and represent as the Steering Committee.

Correct Answer: C

At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

1. A. Leverage declarative automata to done Service Appointments for multiple day
2. B. Like declarative automation to send a follow-up email to the customer.
3. C. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointment
4. D. Use declarative automation to create a follow-up Case for customer service.
5. E. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointment
6. F. Use declarative automation to send a follow-up email to the customer.
7. G. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple day
8. H. Use declarative automation to create a follow-up Case for customer service.

Correct Answer: C

Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UC want to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement? Choose 2 answers

1. A. Opportunities and Opportunity Products from Sales Cloud
2. B. Product and Revenue Schedules from Sales Cloud
3. C. Invoicing payment status sync between Salesforce Billing and ERP
4. D. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP

Correct Answer: AB