The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

1. A. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
2. B. Grant access to resellers and partners by providing Partner Community licenses.
3. C. Grant access to resellers and partners by providing Customer Community licenses.
4. D. Grant access to resellers and partners by providing Customer Community Plus licenses.

Correct Answer: B

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap? Choose 3 answers

1. A. Identify the high-level workload capacity and planning of the IT and Legal teams.
2. B. Prioritize the transformation of activities involving the least development.
3. C. Create project plans for each of the projects that will be on the roadmap.
4. D. Prioritize the transformation of activities related to customers' interactions.
5. E. Explain how the program contributes to the business's goals.

Correct Answer: ACE

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution. What should a Solution Architect recommend as NTO begins its implementation?

1. A. Advise the client to start with Experience Cloud.
2. B. Select an AppExchange product focused on contract lifecycle management.
3. C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
4. D. Advise the client that Revenue Cloud is the starting point.

Correct Answer: C

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
• Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

1. A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases
2. B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases
3. C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
4. D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Correct Answer: C

A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

1. A. Collaboration between lines of business
2. B. Simple security architecture across lines of business
3. C. Global case management across lines of business
4. D. Access to shared lines of business data

Correct Answer: AD