PBMs are accredited by the same organizations that accredit health plans.

1. A. True
2. B. False

Correct Answer: B

Examples of alternative healthcare practitioners are chiropractors, naturopaths, and acupuncturists. The only well-established credentialing standards for alternative healthcare practitioners are those available from NCQA. These NCQA credentialing standards apply to

1. A. chiropractors
2. B. naturopaths
3. C. acupuncturists
4. D. all of the above

Correct Answer: A

Determine whether the following statement is true or false:
All health plans participating in the Federal Employee Health Benefits Program (FEHBP) are required to use the Consumer Assessment of Health Plans (CAHPS) to measure customer satisfaction.

1. A. True
2. B. False

Correct Answer: A

One method that health plans use to address provider compliance with formularies is academic detailing.

1. A. True
2. B. False

Correct Answer: A

Determine whether the following statement is true or false: Participation in disease management programs is currently voluntary.

1. A. True
2. B. False

Correct Answer: A