- (Topic 1)
In large health plans, management functions such as provider recruiting, credentialing, contracting, provider service, and performance management for providers are typically the responsibility of the

1. A. chief executive officer (CEO)
2. B. network management director
3. C. board of directors
4. D. director of operations

Correct Answer: B

- (Topic 3)
Which of the choices below contains the four tools used by marketers that make up the 'promotion mix'?

1. A. Advertising, personal selling, sales promotion, and publicity.
2. B. Advertising, price, sales promotion, and publicity.
3. C. Admissions, personal selling, sales promotion, and publicity.
4. D. Advertising, personal selling, sales promotion, and privacy.

Correct Answer: A

- (Topic 1)
Historically most HMOs have been

1. A. Closed-access HMO
2. B. Closed-panel HMO
3. C. Open-access HMO
4. D. Open-panel HMO

Correct Answer: B

- (Topic 3)
The following statements describe corporate transactions: Transaction A – An MCO acquired another MCO.
Transaction B – A group of providers formed an organization to carry out billings, collections, and contracting with MCOs for the entire group of provide

1. A. A and C only
2. B. A, B, and C
3. C. B and C only
4. D. A and B only

Correct Answer: A

- (Topic 3)
Which facility would best meet the need of Jack who fell on road and sprained his ankle?

1. A. Emergency Department
2. B. Urgent Care Centre
3. C. Home health care
4. D. None of the above

Correct Answer: B