An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

1. A. KnowledgeManagement.
2. B. Omni-Channel
3. C. Escalation Rules
4. D. Territory Management

Correct Answer: B

The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

1. A. A junction object is required to support the lookup.
2. B. The lookup field in all the records contains a value.
3. C. TheLook-Up field is required for Saving Records.
4. D. Roll-Up summary field sexist on the master object.

Correct Answer: D

Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly. What should administrator do to identify the problem?

1. A. Use the native debug feature in the flow builder.
2. B. Review debug logs with the login level.
3. C. View the setup audit Trail and review for errors.
4. D. Setup Email logs and review the send error log.

Correct Answer: A

An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration? Choose 2 answers

1. A. IP addressrestrictions are set on the profile or globally for the org.
2. B. Assign single sign-on to a permission set to allow users to log in when outside the network.
3. C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
4. D. Restrict U2F Security Keys on the user's profile to enforce login hours.

Correct Answer: AC

The CTO of AW Computing has defined a new policy for cases to improvecustomer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

1. A. Auto-response rules, Macros, Entitlements
2. B. Auto-response rules, Queues, Macros
3. C. Auto-response rules, Queues, Escalation Rules
4. D. Auto-response rules, Entitlements, Escalation Rules

Correct Answer: B