Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?

1. A. Use a record trigger flow.
2. B. Use a scheduled process builder.
3. C. Use a Roll-Up summary.
4. D. Use a scheduled flow

Correct Answer: D

Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?

1. A. Set up Web-to-Lead form the interns use.
2. B. Define a record type and assign it to the interns.
3. C. Create a separate Lead Lightning App.
4. D. Update the active Leas Assignment Rules.

Correct Answer: B

The Administrator at Cloud Kicks need to automatically route supportcases, regardless of how they are created, to a queue based on case priority.
What tool should the administrator use?

1. A. Email-to-Case
2. B. Assignment Rules
3. C. Auto-Response Rules
4. D. Web-to-case

Correct Answer: B

Northern Trail Outfitters wantsemails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

1. A. Utilize a flow to identify the correct queue and assign the case.
2. B. Use a custom email services to set the owner of the case upon creation.
3. C. Create an Escalation Rules to send cases to the correct queue.
4. D. Configure Email-to-Case so emails are delivered to the correct queue

Correct Answer: D

An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. Theuser is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

1. A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
2. B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
3. C. Change the user’s profile to read-only while removing them from being referenced in the Direct Manager Field.
4. D. Delete the user and leave all records where they referencedin the Direct Manager Field without changes.

Correct Answer: A