The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access theaccount object in the Salesforce or?

1. A. Users’ profile requires a sharing rule for Accounts.
2. B. Users’ profile requires permission to the Account object.
3. C. Users’ roles are low on the role hierarchy.
4. D. Organization-wide defaults are set to private.

Correct Answer: B
To access the account object in Salesforce, users need to have permission to the account object on their profile or permission set. Permission to an object determines what users can do with records of that object, such as create, read, edit, delete, view all, or modify all. If users do not have permission to an object, they will not be able to see or access that object in Salesforce.References:https://help.salesforce.com/s/articleView?id=sf.users_profiles_perm issions.htm&type=5

An administrator has been asked to update a flow that was created as part of a recent update. When
the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment,
Decision, Get Records, and Loop. What would cause this?

1. A. The flow is a screen flow.
2. B. The version of the flow is inactive.
3. C. The flow is a before save flow.
4. D. The version of the flow is activated.

Correct Answer: C
Before save flows only support four elements: Assignment, Decision, Get Records, and Loop.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements.htm&type=5

Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

1. A. Predefined Field Values
2. B. Global Value Picklists
3. C. Dependent Picklists
4. D. Validation Rules

Correct Answer: D
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the statusfield value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion.References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_over view.htm&type=5

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?

1. A. SMS Response
2. B. Web-to-Case
3. C. Email-to-Case
4. D. Omni-Channel

Correct Answer: B
Web-to-Case allows you to create cases from a form on your website. References:https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_cas e.htm&type=5

Which three items are available in the mobile navigation menu? Choose 3 answers

1. A. Lightning App Pages
2. B. Lightning Home Page
3. C. Chatter
4. D. Utility Bar
5. E. Dashboards

Correct Answer: ACE
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu. The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order.References:https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type
=5