During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media. In which stage is the customer?

1. A. Adoption
2. B. Optimize
3. C. Expand
4. D. Advocate

Correct Answer: D

What is the best reason for documenting your customer’s success?

1. A. To provide awareness of the value achieved by the customer’s purchased solution
2. B. To establish KPI’s that measure the success of your company’s business
3. C. To document roles and responsibilities for your project management
4. D. To provide expansion opportunities for your sales team

Correct Answer: B

What are two drivers for Customer Success? (Chooser two)

1. A. The customer trusts that Cisco support will solve any issues.
2. B. The customer receives training for new products and services.
3. C. The customer recognizes the value of initial use case implementations.
4. D. The customer gives feedback about the purchased product.
5. E. The mature and fully deployed solution is running in production.

Correct Answer: BC

What is the order of the key elements of process improvement for Customer Success?

1. A. measure, define, analyze, control, improve
2. B. define, measure, analyze, improve, control
3. C. define, analyze, measure, improve, control
4. D. analyze, define, measure, control, improve

Correct Answer: B

What is a key driver that is creating the need for customer success?

1. A. financial resources
2. B. subscription economy
3. C. advanced specializations
4. D. portfolio management

Correct Answer: B