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QUESTION 21

Which definition of customer success is true?

Correct Answer: B

QUESTION 22

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

Correct Answer: CD

QUESTION 23

What is a financial implication of churn?

Correct Answer: A

QUESTION 24

Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Correct Answer: B
The issue here is a technical one that is causing the adoption barrier so it would be technical specialist that would need to be engaged to help resolve this. The CSS could certainly be involved but when that person realised that the barrier was purely technical they should be engaging the technical specialist to resolve it.

QUESTION 25

Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

Correct Answer: BD