Which action should be taken when new company leadership is forcing a competitor’s solution?

1. A. Recheck the value realized by the current solution.
2. B. Demonstrate how the current solution is a lower-cost solution than competitors.
3. C. Hold an executive briefing to evaluate risks of the proposed solution.
4. D. Tell the new leadership about the long-standing relationship between two companies.

Correct Answer: A

The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)

1. A. cost efficiency
2. B. employee satisfaction
3. C. time to market
4. D. business growth
5. E. sustainability

Correct Answer: CD

Which two actions are in adoption campaign? (Choose two.)

1. A. messaging to users on best practice approaches to their solution
2. B. messaging to stakeholders on new product releases
3. C. messaging to stakeholders on the new features of their solution
4. D. survey sent to all end users
5. E. renewal reminder to stakeholders

Correct Answer: BC

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

1. A. limited telemetry
2. B. purchase policy process
3. C. lack of common features
4. D. lack of communication
5. E. business misalignment

Correct Answer: BD

Which sources should be used to uncover customer barriers?

1. A. data, health score, intuition
2. B. conversation, data, health score
3. C. intuition, observation, data
4. D. observation, conversation, data

Correct Answer: D