Refer to the exhibit.

What is the problem with this RACI example?

1. A. Every task should have four people consulted.
2. B. No one has multiple roles.
3. C. More stakeholders should be involved.
4. D. Too many people are accountable for this task.

Correct Answer: D

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

1. A. descriptive
2. B. diagnostic
3. C. prescriptive
4. D. predictive

Correct Answer: B

Which type of information should be captured during the first customer engagement?

1. A. cases escalated to technical support
2. B. expansion opportunities
3. C. customer's desired outcomes
4. D. stakeholder map

Correct Answer: C

Which action should a Customer Success Manager take when the product utilization score is not improving?

1. A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.
2. B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.
3. C. Review the support case history to identify product quality or customer education issues.
4. D. Contact the product operations team to review the telemetry and offer insights to the customer.

Correct Answer: A

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

1. A. Quarterly Success Review build and delivery
2. B. service introduction to confirm that they know how to submit service issues at the go live
3. C. initial user group identified and their use cases confirmed
4. D. customer’s stakeholders and their business outcomes
5. E. additional features that will align with the business outcomes

Correct Answer: B